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This is the software engineering

Handle 1st level support on desktops, servers and network related issues via phone and remote Manage and troubleshoot problems/incidents promptly following established procedures Escalate service issue and Generate support tickets and schedule onsite support Monitor and perform 1st level troubleshooting of client’s backup on a daily basis Ensure all issues are followed up and rectified accordingly to SLA Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.

How You Will Do It: Assist to manage the operation of the Department Build up strong customer relationship Drives sales through effective merchandising and promotional activity Build up strong customer relationships and ensure high levels of customer satisfaction through excellent service and complaints resolution Provide feedback to staff about performance and expectations Responsible for managing the operation of the department, the flow of goods and improving the efficiency of employees Prepare sales and retail-related reports